Frequently Asked Questions

Nope! When power fails, the Wi-Fi will too. iSocket is a cellular solution!

Absolutely!

You don't need your own SIM card or data plan. This new (since 2021) iSocket is a Plug-and-Go hassle-free solution with integrated connectivity that allows your iSocket to be connected to any available cellular network. We offer you a plan in proportion to the features you use. You will see your plan on checkout after you have selected your applications. Our prices are better than anything you would get from a local provider. More, you get not just a bare connection as it would be with your local provider, but also a convenient interface to work with iSocket and amazing support that we could not provide if we were selling you just hardware. On the top of that you have 30 days free test period and 30 days money back warranty.

We offer free postage for all orders to the UK. We usually dispatch on the same or next business day and delivery usually takes 1-3 business days after dispatched. Most orders will come within two business days. For some remote locations it can take up to 5 business days. We plan to introduce accurate shipping calculations based on a postal code on checkout later. Probably, when you read this FAQ it is already there.

We have a full 100% burn-in test during manufacturing. We perform a functional test before shipping. This test can take up to 30 minutes per product, as a specially designed system checks all aspects of iSocket performance based on extensive documentation. When you buy directly from iSocket Systems, our system verifies that the test has been passed. The product that did not pass the test cannot be sent - the system will detect and prohibit it. We pay particular attention to signal strength. We reject units if the signal quality is lower than usual for the area where we perform the test. If the product has a temperature feature and is ordered with a temperature sensor we test it and check that it shows temperature correctly. Then we also check the power outage feature for devices where this feature is available. Finally, we reset the device to the default and package it for dispatch. It is 100% guaranteed that you will get a tested and working product.

The whole idea of this new (since 2021) iSocket is that it is a hassle-free solution where end users do not have to think about SIM cards, networks and so on. The first 10 years (since 2010) that we only sold hardware our support team was overfilled with questions about numerous problems related to SIM cards and SMS deliverability. We would say that about 99% of the problems were for this reason. We won't that poor experience to our customers anymore.

In any case, you should have paid your mobile operator for the SIM card and data usage. Text (SMS) control is not even considered - this is an outdated technology that does not allow any quality real-time monitoring. Delivery of non-human generated SMS in many countries is regulated and more and more countries impose restrictions on this. This is especially true in North America and Australia. It is also noticeable that the SMS-only plans have become a rarity. Texting (SMS) from machines to humans is not reliable in any country anymore.

The main plans of mobile operators are designed to use a large amount of data for Internet browsing. New special plans for IoT (Internet of Things) usually have a small amount of data for a considerable fee. Our plans are developed in proportion to the features used and they are more beneficial for you that any plans from local operators.

Additionally, you get not just a bare connectivity but an all-in-one solution. On the top of just connectivity that you would anyway need to buy from your provider you get an absolutely convenient interface for managing your iSocket, guaranteed connection to ANY available mobile network and we after all will be able to provide effective support, which is impossible when clients use their own SIM cards.

In all respects, the new iSocket with built-in connectivity is much better!

Not saying that this is iSocket to last - it supports all modern mobile technologies that are here to stay for next decades.

We are a company with reputation who invented these power outage monitoring technologies more than 10 years ago when the world did not know about them. We are innovators of them and we are here to stay!

Yes, you can! Text, voice or email notifications about power outages as well as power restore events are available in this new iSocket since 2021. Voice messages can be customized. Voice alerts about power outages are highly recommended, because they are not affected by different regulations/restrictions enforced by operators for text messages in some countries even though we are whitelisted for such alert.

Any mobile phone! Even a phone from your grandmother, if this is cellular ;) Seriously, though, it does not matter if you have an iPhone, Samsung, BlackBerry, a contracted Verizon phone or locked AT&T phone or even an old Nokia 250. In fact, iSocket and your phone are independent from each other. You only need a phone to accept text messages or calls about power outages and other alarm events - the same way as you accept messages and calls from your friends. Moreover, iSocket can send a voice message to a landline phone. You can manage your new Plug-and-Go iSocket from a computer if you don't have a smart phone.

In the new Plug-and-Go iSocket since 2021 you can add unlimited phones for power outage alerts as well as for notifications about other alarms, such as temperature rise / temperature fall, burglar, water leak, gas leak, etc.